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At PartsHnC, we prioritize your satisfaction with every purchase. We understand that sometimes circumstances may require a return or refund, and we are here to help guide you through the process. If for any reason you are not completely satisfied, you can return your product following the terms outlined below.

Return Policy

30-Day Returns: We offer a 30-day satisfaction guarantee on all items purchased directly from our online store. If you’re not happy with your purchase, you can initiate a return and request a refund within 30 days from the delivery date.

Order Cancellations:
An order once placed by the customer will be processed and shipped on the same day based on the availability of the parts. So, the order once processed or shipped cannot be cancelled. However, upon the request of the customer, if the order isn’t processed and shipped due to non-availability or any other technical reason by the time of receiving the request may be cancelled. However, a transaction charges of 4% will be charged to the customer.

  • Cancellation requests can be made via :

Eligibility for Return: Returns are only accepted under the following conditions:

  • The item must not be installed, must be unused, undamaged, and in its original packaging, including all original manuals, with no signs of wear.

  • The return request must be submitted within 30 days of receiving the item.

  • The item must be purchased directly from our website.

  • Items must be returned with prior authorization from our team. Return requests will only be processed via email ([email protected]); phone or chat requests will not be accepted.

  • Returns must be received within 15 business days after authorization is granted.

  • After receiving the returned product, we require 2 to 3 business days to verify it and confirm.

  • The return or refund rejected part will be disposed of after 7 working days of intimating the customer about the rejection of the return request unless we get any specific request from the customer to return the part.

  • The customer is responsible for all return shipping fees and must ensure the returned item is properly insured during transit. We are not responsible for lost or damaged items during return shipping.

Non-Refundable Items: The following items are not eligible for return or refund:

  • Custom or personalized products that were specifically made for you.

  • Special order items

  • Installed/Used item or damaged products that are not in original condition.

  • Defective compressors are eligible for replacement only. They cannot be refunded. Customers need to prove the compressors were installed in the correct model/serial number.

  • The defective compressor must be returned as per the return instructions provided in the email.

  • If any returned product is found to be used, installed, tested or damaged it will not be refunded and will be scrapped in a week after intimating the customer.

Defective Items: An item is considered defective ONLY when the part is not functional when used in the equipment with model/serial number as specified by the manufacturer. Part/product used in the wrong model/serial number is not considered defective, and if used/installed, it will not be eligible for returns/refunds. Any defective claim should be accompanied by proper photographic evidence of the original package and the product inside. Any defect claim should be authorized by a licensed HVAC professional. Photographic evidence and documentation should be provided about the installation, application and the diagnosis of the defective part.

Damaged or Incorrect Items: If your item arrives damaged, incomplete, or incorrect, please contact us within 2 business days from the delivery date. Any damage or incorrect claim should be accompanied by proper photographic evidence of the original package and the product inside.

Initiating a Return: To start the return process, please email our customer support team at [email protected]. Include your order number, a brief description of the issue, and any relevant details. Our team will assist you in the next steps and provide guidance.

Return Process: Once your return request is approved, we will send you detailed instructions via email, including an RMA (Return Merchandise Authorization) number. Please follow these instructions carefully to ensure a smooth return process.

  • Provide the details of your return via email.

  • An RMA number will be sent to you once the return request is authorized.

  • Ship the items to the address provided along with the RMA label attached to the package. 

  • Do not write anything on the original packing box. Items won't be accepted otherwise

Note: Do not send returns to the corporate address listed on our website.

Return Shipping Costs: The customer is responsible for covering all return shipping expenses. Additionally, the buyer must ensure that returned items are properly insured during transit. We are not liable for any loss or damage to returned items while in transit, and this responsibility rests entirely with the buyer.

Refund Policy

Refund Process: Mere acceptance of the return request is not guaranteed for a refund or replacement. The part will be examined for any wear and tear or used or installed marks or damages and will be intimated to the customer. This process may take two to three days after the product reaches us.

If any returned part is found used, Installed, tested or damaged it will not be refunded and scrapped in a week after inspection got completed and intimated to the customer.

Refund Method: Refunds will be credited to the same payment method used at the time of purchase.

Refund Timeframe: Refunds may take up to 14 business days to appear in your account, depending on your bank or financial institution.

Exchange Policy: We do not offer exchanges. If you wish to receive a different item, please initiate a return and place a new order.

Restocking Fee:
A restocking fee of 10% will be charged for all the returns and refunds. For the return requests received after the above said 30 days window will attract 25% restocking fees.

Policy Changes: Please note that our returns & refunds policy may change from time to time. Any updates or modifications will be communicated through our website. Please refer to our site for the latest policy information.

Contact Information:

For inquiries or support, we’re happy to assist.

Legal Compliance: All contracts and disputes arising out of or related to these terms and conditions shall be governed by the laws of the United States, with jurisdiction vested in the courts of the state in which the company is based.